Questions
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Will the parts be ordered before I drop off my car for the repairs?
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How can I get a rental car set up for the day I drop off my car?
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Is there a warranty for the repairs to my car?
How do I set up an Insurance claim?
- Just contact us direct and our customer service representatives will guide you through the process.
Will the parts be ordered before I drop off my car for the repairs?
- Typically the parts are ordered once we determine that we have identified all damaged items. If your vehicle has the potential for hidden damage, then your parts will be ordered once it is dismantled fully and an accurate parts order can be created. If all damages are visible, Then your parts can be ordered prior to your vehicle’s arrival.
Can you match the factory paint color?
- We guarantee in writing that the factory color will be matched, as long as all painting is completed in accordance with factory suggested paint procedures. We are equipped to handle many other related repairs and services including:
How long will the repairs on my vehicle take?
- Depending on the size of your repair and after a visual inspection of those repairs, our customer service manager will be able to give you an educated estimation of time your vehicle will be in the repair process. We will do everything in our power to repair your vehicle as safely and quickly as possible and we will keep you updated throughout the process.
Can I get a ride home when I drop off my car?
- We can help with local area drop-offs, but check your insurance policy for alternate transportation coverage that provide for a rental car. If you are unaware or time does not allow you to check. Just provide our customer service representatives with your policy number and we would be more than happy to help.
How can I get a rental car set up for the day I drop off my car?
- We will arrange and handle all paperwork on rentals and arrange to have rental cars waiting for you or brought out to you.
How will I know my car is completed?
- Our staff will notify you directly when your vehicle is completed and ready for pick up. You can also use this website to view your vehicle’s progress visually and if you prefer, we can notify you via e-mail of any updates and completion date.
Is there a warranty for the repairs to my car?
- Your vehicle’s repairs will be backed by a LIFETIME written warranty, given to you at the completion of your repair.